Surface Hub Teams Black Screen, Many users, including myself
Surface Hub Teams Black Screen, Many users, including myself, have encountered persistent issues using Bluetooth headsets with Microsoft Teams, particularly in the desktop app. By the way we are using local AD and sync with Azure AD. Easy to use, get started for free! Dahua Technology is a world-leading video-centric AIoT solution and service provider. Anyone experienced this on the Surface Hubs registered with Azure and InTune or the Surface Hub Teams app that would stop this? This issue occurs if the Stop devices when my screen is off to help save battery setting is enabled on the Teams Rooms device. This happens both in Windows 10 and Windows 11, and has consistently occurred across multiple devices Teams has been fully… I use Microsoft Teams and Crestron system. I installed a brand new Surface Hub 2S 85 at a remote office two weeks ago. Are you looking for a way to spice up your Teams Rooms on Windows? If so, you’re in luck! In this episode of Mo Mondays, Mo Khalifa from HP/Poly shows you h Your Surface screen automatically adjusts to optimal brightness and contrast levels to maximize battery life. This update introduces new Teams features, brings back old Surface Hub features, and provides additional stability and fixes to the app. Every new Teams Rooms device includes a Windows configuration that specifies whether to stop the connected USB devices when the screen is off. The Surface Hub does not appear in the list of devices where I can share to. Microsoft Teams Rooms for Windows brings HD video, audio, and content sharing to Microsoft Teams calls and meetings of all sizes, from small huddle areas to large conference rooms. I also made sure that my internet connection was strong enough with the capacity for the bandwidth etc. This problem can be happening due to some graphics driver issues, corrupted Teams cache or screen refresh rate problems. Pressing join on the main screen from the S1 Hub boots up the Surface Hubs Teams app, but does not automatically call into the meeting. From the Home screen: Select the meeting to open the Microsoft Teams meeting panel. Poor Audio/Video Quality in Microsoft Surface Hub 3 When Teams meetings are hosted from our large meeting rooms using Surface Hub 3 85 inches devices, internal participants (both in the room or within the building) experience no issues - audio and video are clear and stable. Find answers to common questions about Surface Hub running Microsoft Teams Rooms on Windows, including upgrades, features, and support timelines. "Touch board form factor support. It gave me the below error: In this video, we’ll guide you through the steps to troubleshoot and fix the black screen issue in Microsoft Teams, particularly when sharing your screen. Troubleshoot common problems on Surface Hub devices running Teams Rooms on Windows. Shop Microsoft 365, Copilot, Teams, Xbox, Windows, Azure, Surface and more. 10. In addition to testing hardware, the diagnostic can test the resource account to verify that it's configured properly for your environment. Common issues are listed in the following table, along with potential workarounds. After successfully launching the Microsoft Teams program, you should disable hardware acceleration to resolve the black screen problem permanently. 12. Then the "Join" button shows on the Teams app, but the start screen "Join" button still does not work. Join external meetings on Zoom or Webex from Surface Hub 2S Microsoft Teams now detects when you have a Zoom or Webex meeting on your calendar and makes the meeting joinable on your Surface Hub. We're able to Are you making sure that you are using the surface Hub 2S Windows 10 Team Edition to try and recover? I was tempted to use the Windows 11 one myself since it's newer but it will not boot until you install Windows 10 Team Edition again and then walk through the process to upgrade to the Windows 11 Microsoft Teams Room os. I've notice that randomly some devices will get stuck at a blank black screen after nightly reboot. Provides a solution to an issue that a black screen may appear while sign-in by using remote Hi there, Recently, following the switch to the new Teams for work or school, I have been encountering an issue where every time I get on a call my entire screen (both the self view and the video feed from other participants) goes black. I initially thought this was an issue updating from Teams Rooms v. Check and update Microsoft Teams. The Microsoft Teams group announced the latest update to the Microsoft Teams app for Surface Hub recently on their blog. No matter which app your meeting was scheduled on, tapping Join from the welcome screen will take you there. Reboot Your Computer. Use Task Manager. Buyer's guides to help you find the best accessories for you. Jump in for a review of Unlike the standard versions of Windows 10, there's no extended support option for Windows 10 Team edition when support ends. Tired of watching your video meetings on a small laptop screen, or even a decent size 21- or 25-inch monitor? Microsoft has an 85-inch answer for you with a dedicated giant display aimed at Hello! Shane , thanks for reaching out. With its ‘Dahua Think#’ corporate strategy, Dahua Technology focuses on two core businesses: City and Enterprise. Full screen view The Teams pane will appear on the right side of the screen whenever you join a meeting. I was prepared to AD-join them. Find latest news from every corner of the globe at Reuters. Whether you’re working on Windows or Mac, these solutions are designed to restore normal operation efficiently. Are you facing Microsoft Teams black screen issues? Don't worry, here you'll find the easiest solution to this problem. Join a meeting Tap Join from the welcome screen to join your meeting. Anyone experienced this on the Surface Hubs registered with Azure and InTune or the Surface Hub Teams app that would stop this? A comprehensive guide detailing all the potential causes of the black screen issue in Teams and how to fix them, including graphics card issues, app settings, and device compatibility. Uninstalled and deleted the contents from… My teams camera wont work. Black screen starting Teams on Surface Hub 2019-10-23 Martin Nyberg Leave a comment The Teams Rooms device's displays show a black or blank screen - Microsoft Teams Resolve the issue that causes one or more of the Teams Rooms device displays to show a black or blank screen, or the system doesn't respond. Oct 11, 2025 · When Teams displays a black screen instead of your video feed, it hampers productivity and disrupts communication. Full screen view Once you’ve joined a meeting, you’ll see the video feeds of the other participants in the Teams pane on the right side of the screen. I am here to help and let us work on this together. 0, however today we had 3 devices get stuck that had already updated to the latest version. This page explains recommended troubleshooting steps if you're unable to sign in to Microsoft Teams on Surface Hub. To expand the incoming video The MS teams screen just show as blank black screen (sames for after click join the meeting, or launched the apps manually). 4. Set up your Surface Hub with Microsoft Teams Rooms quickly using our step-by-step guide for first-time setup and configuration. You can join your meeting by tapping the Join button on the welcome screen. A black screen in Microsoft Teams can be a frustrating obstacle that hampers communication and collaboration. Utilize real-time user behavior data and artificial intelligence to convert more customers. I'm aware of the issue your Surface Studio is facing, where it's stuck on a black screen with only the cursor showing. Key updates to Surface Hub, not already outlined in Windows 10 Update History, include: Bug fixes. One employee in my organization is experiencing constant crashes or freezes in the Microsoft Teams desktop application. Disable Hardware Acceleration. It can be a Teams meeting, or Skype for Business—the apps coexist on Surface Hub. Hey all, we've come across an interesting bug on our Surface Hub (v1) today trying to host a Teams Live Event in one of our conference rooms. Follow these easy steps to unpack, install, and begin using Surface Hub 3 running Microsoft Teams Rooms on Windows. If I use Microsoft Teams and Crestron system. During calls, the screen suddenly goes blank. Occasionally, merely restarting the computer may be sufficient to resolve some of the difficulties related to Microsoft Teams. Jul 14, 2025 · Resolve the issue that causes one or more of the Teams Rooms device displays to show a black or blank screen, or the system doesn't respond. Meet anytime, anywhere with the Surface Hub 3. Discover the innovative world of Logitech United States and shop everything MX, Mechanical Keyboards, Wireless Mice, Webcams, Headsets, Software, and more Resolve the issue that causes one or more of the Teams Rooms device displays to show a black or blank screen, or the system doesn't respond. You can customize this option if needed. Surface Hub can display up to four incoming video streams. Or you can reset Surface Hub 2S directly via Windows settings. If you encounter problems, you can recover Surface Hub 2S or Surface Hub 3 via a USB drive. For example, to continue the System, right-click on the start menu and pick Shut down or sign out from the drop-down menu that appears. Aug 31, 2025 · Some users have notified this problem in various forums about their recent struggle with this black screen problem on Microsoft Teams. If Microsoft Teams is showing a blank white or black screen when opening or sharing files, then one of these suggestions is sure to help you. Teams is still running but of course it's impossible to get it onto the other screen or do anything. I have one original Surface Hub that I was able to update to the latest version with Teams, and it does show up in the Teams Admin Center under Surface Hub devices. However, on several hubs that I installed Resolves an issue where Teams opens with a white screen when you use a Unix symlink or drive map to C:\users. The first time i was on a Teams… Meet anytime, anywhere with the Surface Hub 3. Run The Program Compatibility Troubleshooting. You may have to fix or remove the corrupted cache data in this case. However, the feature Update was eternally stuck at 20% and reboots would be stuck at the preparing Windows screen. Whether you’re in a virtual meeting, sharing your screen, or simply launching the app, encountering a black display can disrupt your workflow and lead to unnecessary downtime. Cast content from your computer to a Microsoft Teams Room or a Surface Hub via the Teams desktop app. Light Reading is the leading source of news analysis for communications industry professionals. We have an issue where Microsoft Teams has stopped working on our Microsoft Surface Hubs that have Windows 10 1703. Despite this,… We just installed a new Surface Hub 3. When you try to open teams you just get a black bar on the right side of the screen next to the whiteboard. Dec 26, 2025 · In this guide, we’ll walk you through eight effective methods to troubleshoot and fix the black screen problem in Microsoft Teams. This is a known issue affecting many users on the Teams Desktop app following the Windows 11 update on August 7, 2025. Shop online for Electronics, Computers, Clothing, Shoes, Toys, Books, DVDs, Sporting Goods, Beauty & more. When I plug in the HDMI port the no signal, but when I don't plug it in, it is display disconnect I am joining through the web browser using the most updated version of google chrome, I am only using voice, no video. What troubleshooting steps can be taken to resolve this issue? Best regards, … We have about 60 devices currently, all Rallybar w/ Tap and Intel Nuc. Removing teams and reinstalling teams doesn't solve the issue. Troubleshoot issues accessing the Settings app on Surface Hub 2S or Hub 3 based on device affiliation, admin roles, & policy configuration. Resolve the issue that causes one or more of the Teams Rooms device displays to show a black or blank screen, or the system doesn't respond. This bug has persisted for over a year. Wondering if anyone in here has access to surface hubs and is having issues with ms teams specifically on the hubs? My company staff all have access to teams, it’s just the surface hubs will not sign into their accounts. To expand the incoming video to fill the entire screen—whether it’s all four video feeds, or just one—hit Full screen at the bottom of the Teams pane. If you applied Teams settings to a Surface Hub using a provisioning package created by Windows Configuration Designer, use the following steps to remove the package and its settings: Microsoft Surface Hub 2S All-in-One Desktop PC, 85" Touchscreen, Intel Core i5, 8GB Memory, 128GB Solid State Drive, Windows 10 (0) + 9 More 1 / 14 This issue occurs because the Teams Rooms app is designed to support only one call at a time. Google's service, offered free of charge, instantly translates words, phrases, and web pages between English and over 100 other languages. It also doesn't auto-switch like it did with Skype for Business. What you’ll learn in this video: How to join and schedule Teams meetings via Surface Hub Sharing your screen and content during meetings Managing meeting controls on Surface Hub Tips to enhance Teams and Skype for Business coexist on the Surface Hub. 11. Shop Microsoft certified refurbished Surface computers and Xbox game consoles. Resolves Provides instructions to start, schedule, and finish a Surface Hub meeting, including details on data that is automatically removed at the end of each session. Teams can probably show a black screen because of corrupted Microsoft Teams cache files stored on your device. This happens both in Windows 10 and Windows 11, and has consistently occurred across multiple devices Teams has been fully… Support Recently had this Teams screen goes black problem on my laptop - while plugged into a docking station, and in a Teams call, the screen would go black. Known issues: Windows 10 Team This article lists known issues for Surface Hubs running the current operating system, Windows 10 Team Edition version 22H2. x), especially after the latest Windows 11 build (s), in the meantime use Teams Web for calls or screen sharing. Hello, we are experiencing an issue with Microsoft Teams. This all-in-one digital whiteboard for business provides a hybrid meeting experience that brings people together and helps get more work done. Common The center of the Windows Universe - featuring news, reviews, help & tips, buyer guides, forums & accessories. Browse like-new laptops, tablets, and consoles at discounted prices. Hello, We successfully have Teams deployed in mode 0 on quite a few hubs, and it is working properly. A Task Manager is a software application that assists us in keeping track of and controlling the numerous programs and processes currently running on our computer. Get started with Microsoft Surface Hub Surface Hub documentation Surface Hub is an all-in-one digital interactive whiteboard, meetings platform, and collaborative computing device. com, your online source for breaking international news coverage. The software only migration is still "coming soon". Bridging the gap between people working remotely and those in the office, Teams Rooms enable everyone to be seen, heard, and to fully participate from anywhere. Hello Teams Community, Please i need your help on this issue. Did a repair on the Teams app which didn't fix the issue. Sometimes closing the lid worked. Since this problem is apparent only on the Teams Desktop app (2. When I plug in the HDMI port the no signal, but when I don't plug it in, it is display disconnect Surface Hub can display up to four incoming video streams. Is Microsoft Teams showing a blank white screen? Here's how to troubleshoot the issue and use Teams normally. Event viewer shows the app crashed. We're able to Hello! Shane , thanks for reaching out. Currently, when you cast your screen from a laptop to the Surface Hub using the Teams desktop app, the Teams splash page (which includes options like Meet, Call, Share, and Whiteboard) becomes unavailable. The update for Microsoft Surface Hub 2S with version OS Build 19042. Everything is fine and looks great, however Win + K seems not to be working. The Surface Hub Hardware Diagnostic tool contains interactive tests which allow you to confirm essential functionality of your Hub is working as expected. The only thing I've seen so far is related to the Surface Hub 3 in the latest app version update release notes. Understanding the Black Screen Issue The black screen issue on Microsoft Teams usually occurs when users attempt to share their screens or during video calls. If the software is incompatible with another program, a function known as program compatibility is immediately activated to identify and resolve the issue. Is it possible to enable Win + K sharing? How to Fix Microsoft Teams Black Screen Issue: Run Apps Troubleshooter, Disable Hardware Acceleration, Launch Microsoft Teams in Outlook. Other times not. So, if your MS Teams application turns black regularly, use the solutions Oct 30, 2025 · Troubleshoot common problems on Surface Hub devices running Teams Rooms on Windows. To ensure Surface Hub receives the latest updates, sign in with an Admin account, select All apps > Settings > Update and Security > Windows Update, and install all updates. This problem is affecting more than 50 users across our organisation. 1741 from 06/12/2022 brings: This update to the Surface Hub includes quality improvements and security fixes. Temporarily disable your firewall/antivirus > login to the desktop app and check again. Explore Microsoft products and services and support for your home or business. I have confirmed the Meeting Policy has allow whiteboard sharing, whiteboard is on globally for the tenant and is assigned to the Room Resource account (as logging into Teams account on the desktop app is fine). Here are some possible solutions to address the problem what Teams room not displaying shared screen: Teams allows the meeting admin to choose who can present > Everyone. Most of the time the teams app also does not show the meeting until a manual refresh is forced on the hub. Microsoft will sell you the upgraded CPU (Surface Hub 3 Pack) for around $2,700 to turn your 2S into a 3 which allows rotation and 4K teams calls. Nov 4, 2023 · Either the Teams app turns black right after launch, or users have witnessed that the meeting window turns black. Instead of displaying the expected video content or shared screens, users may see a blank black screen. If your organization configured policies to block legacy authentication for the Teams Rooms app, then Teams Rooms on Windows devices, can't join Teams meetings. There are a number of features available to you in Surface Hub, including being able to conduct a meeting via Teams or Skype for Business all in the same space. If you walk up and plug a laptop into the Tap's HDMI ingest (at the home screen - no meeting started) - everything works fine - screen shares automatically and shows up on the front of room screen. It is the laptop camera and I have used it successfully on other platforms but on teams it is just a black box How can I get it to work again. Uninstall Teams from your device, then reinstall it. Teams won't open on Surface Hub 2S. If you start/join a meeting and THEN plug in a laptop - it doesn't work (it "looks" like it's trying - but only shows a black/blank screen). I can share my desktop using Teams -> Settings -> Cast, but that's way too many clicks. This comprehensive guide explores nine proven methods to troubleshoot and resolve the Microsoft Teams black screen issue. Review the warranty terms, check your warranty status, and learn about the protection plans for your Microsoft device or accessory. Teams Desktop client keeps crashing in Windows 11 shows for 30 seconds and then shuts down. 0 to 4. After the initial setup Teams would prompt me that an update is necessary and I went ahead started Windows Updates including a Windows Feature Update. This started 5 days ago. This article provides an overview of Microsoft Teams Rooms on Surface Hub and includes guidance on Direct Guest Join and related features. The problem was it doesn't work with MFA and the cameras show up as separate devices. ui8n, l6sre, 2zvwq, hid3, ddnp, huyn3, 4unfn, uxzx, brcxr, kt3x,